Quality Guarantee

“Best Quality Furniture Or Your Money Back”

Buy with confidence - We stand by our furniture so if you receive your furniture in unsatisfactory condition, missing parts, product is of poor quality or damaged – depending on circumstances, we will:

• replace the dining chairs, dining table or stools for free
• send you replacement parts
• Or refund you

Please reach out to us within 48 Hours of receiving your furniture at support@onlydiningchairs.com.au so we can fix any issue ASAP for you.

DAMAGED IN TRANSIT

If a product arrives and the packaging or the product itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately at support@onlydiningchairs.com.au so we can get in contact with the transport company.

WRONG COLOUR RETURN POLICY

Certain chairs & stools are available to be returned if their colour wasn’t what you envisioned when they arrived.

Chairs & stools that are eligible for this will be clearly marked with the “Wrong Colour” return logo on their respective product pages.

“Wrong Colour” return policy acts the same as our “Change Of Mind” returns policy.

For more in-depth details on this- please read the “30 Days Change Of Mind Returns” section below.

Exchanges

There is no exchanges. Instead your items would become a "Change of Mind" situation if eligible.

30 Day Change Of Mind Returns

Should you change your mind about a purchase, you have the option of returning it within 30 days of having received it.

Any chairs or stools not eligible for a change of mind return from our supplier ( such as Globewest ) ,  will be mentioned at the bottom of the product page.

Refunds can only be processed back onto the card/ method that the original payment was taken from.

A “Change of Mind” return is subject to the following:

Condition Of The Item

A “Change of Mind” return item must be in ‘as-new’ condition. This means that it must not be faulty, assembled, used, mis-used, not stored in proper manner, mistakenly installed, damaged, altered, washed or laundered, or in any way different from its original condition.

Condition Of The Packaging

The item must be packed securely, using the packaging originally supplied with the item. If the item is not returned to us in the original packaging and in original condition, we reserve the right to not accept the return and you will be responsible for the cost of receiving your returned goods back to you.

This also includes not packing the item up sufficiently to avoid damage in transit back to us.

Not All Chairs Are Eligible For Change Of Mind

“Change of Mind” is handled on a "Case By Case" basis because some of our chairs cannot be returned due to “change of mind” rules from certain suppliers and therefore we must adhere to their policy under these circumstances but most of the time they are accepted.

Some may charge a restocking fee. If you have any concerns regarding if a chair may have an issue for a change of mind situation: please email support@onlydiningchairs.com.au

Refunds

Refund Process

Please send an email to support@onlydiningchairs.com.au and we require photographs to be sent along with reason for your return request, showing that the item and its packaging are both in an acceptable condition, before a “Change of Mind” return can be processed.

Once we receive the returned item from you and it is determined to be in an acceptable condition, we will provide you with a refund.

Deductions

A "Change Of Mind" refund issued will not include any shipping costs you may have paid in the original order.

We will deduct any freight costs associated with the item’s return from the final refund issued to you.

In addition, a 10% restocking fee will be deducted from the final refund amount.